Plushbeds

I purchased the latex Plush bed in May with a 100 day money back guarantee. It became apparent after about 30 days that this was not the right bed for my wife and I.

I called the company and asked to return the mattress for a refund. They were not very specific about how to do this and said someone from the return department would call back in the next one or two days. After 5 days, I called back and spoke to Annah who assured me that they would refund my cost but they did not want the mattress back. After another week I called back and spoke to Melanie who said that a refund to my credit card was done on the 15th of July and would post to my account by the 20th.

By the 22nd no refund, spoke with Klaus who said he would look into it. It is the 27th no refund, no Klaus, no call back, no emails. What would you call this? I say SCAM.

Mattress was nothing special. Customer service is non existent.

Money back guarantee is a joke. I would not recommend buying anything from them.

I'm very disappointed and quite upset.

My wife is handicapped and I have a bad back and neck.

We were excited to get out king sized Bliss Latex organic mattress.I ordered per your recommendations on your website for side sleepers.

It was not easy to put together and get 2 sides even to fit into the casing. We hired per your recommendation Handy man.

The gentlemen worked very hard and it was at quite a task to put it together for him.

I called your customer service 3 times and had to speak to a person the 4th time to get the simple answers I asked to put the bed together properly.12" botanical Bliss

The 3 other people were clueless and couldn't even answer the simplest of questions.

I have now slept on this mattress for 2 nights without much sleep. Very upsetting. I called to express my discontent to your customer service and asked to speak to a supervisor. The gentlemen threw an uncomfortable barrage of questions at me when I specifically told him that the bed plain and simple was not firm enough for my wife and I and that I wanted to speak to someone in charge to get it resolved.

The person in your Customer Service wasn't even listening to me and continued to talk and not listen.

Upon demanding that I speak to the supervisor, he then told me she was not available and when I asked when, he told me he didn't know????? Really?? He informed me she will call when she gets a chance. I asked could I get an approximate time?

He said no.

I have since called again and left a message, no reply. I emailed, no reply.

I would appreciate being contacted by someone who actually cares and can help me....PLEASE!!

Thank you

Joel Martin

Order # 291****

480 354 ****..press 1 to by pass the no solicitation

928 830 **** - my cell.