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4 comments

This company simply does not understand customer service. Yes, if you are not happy with the firmness or softness, the company will replace the top layer.

What they don't tell you is that it will cost you a deposit of $145.00 up front which is refundable once they get the old layer back. They don't tell you it will take them 2 weeks to get the replacement to you since they say they don't stock anything. The real problem is that you need to get the latex layer back into the original box to get the product back to them and a refund. It's impossible!

They use a machine to extract the air and compress it. You don't have that machine and they won't pay for the postage if it is not in the original box.

They give you no guidance to get it back into the original box, no doubt because it is impossible. Be forewarned!

Reason of review: Poor customer service.

Location: Bradenton, Florida

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Guest

Denny - I agree 100%. This is a fake site where competitors leave fake bad reviews.

Pissed Consumer does not ask for proof that these are actual buyers and they only remove the reviews if you pay them. There are many lawsuits pending against Pissed Consumer from many companies.

Guest

why is it that there are other manufacturers bed ads next to every complaint

makes me really suspicious if these are real one thing i can say is this is the first site i have found that has complaints on this bed

Guest

so true!! it is impossible to repackage. has anyone else found a solution to this dilemma?

SleepHoldings

Thank you for your feedback. We are sorry to hear of your troubles but we are happy that you are able to take advantage of our Free 100 Day Comfort Exchange.

Our Free 100 Day Comfort Exchange Policy is clearly stated on our website: http://www.plushbeds.com/fast_free_shipping.html

If you receive your mattress and it's softer or firmer that you would like, we'll send you a free new top layer of 100% natural latex in a different firmness. Simply unzip the top of your cover and replace the old top latex layer with the new latex layer. We'll send you a pre paid shipping label to return the old latex layer.

To return the old latex layer, simply fold or roll the latex layer tightly then wrap it in strong plastic wrap and tape it securely. The latex layer is very flexible and it molds easily.

Place the old latex layer in the box and send it back to us with the pre paid UPS label which we provide. The box should be a total of 78โ€ or less.

You can use the box which the new layer came in or you can use a box of your own. Once received, we'll refund your complete $145 deposit.

Please call 1-888-PLUSHBEDS and ask to speak with Kim or Jolene if you require assistance with your comfort exchange.

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